The Experience Revolution
The experience revolution is already here. It transforms businesses. It transforms human interactions. It transforms us.
BookMarx - July 6, 2008
Service design is an evolving field which clearly connects business success with design. Stefan Moritz has a great white paper about it.
Peter Coughlan video keynote from MX 2008, on how to strengthen UX design skills within an organization.
Customer satisfaction is a result of employee satisfaction. Ask Herb Keller from SouthWest Airlines.
Customer Experience is critical and this is an era of EBD - Experience Based Differentiation.
Prototyping of retail spaces to improve customer experiences.
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